EMERGING DIGITAL SERVICES
In the past few months, COVID-19 has changed the way we work, the way we live, and the way we are entertained, amongst others. As people have been confined to their homes, entertainment has become an increasingly important commodity, and gaming platforms in particular have seen a significant increase in DAU figures. Correspondingly, telcos have noticed a huge increase in traffic in home broadband and a flattening of mobility-related revenues.
But, as data volumes rocket while revenues/ARPUs remain static or even decline, shareholders must be concerned. Price competition and unlimited plans can only go so far. At the same time, digital innovation continues at a fast pace, and new disruptive technologies are constantly emerging, many with the potential to impact different verticals.
How might telcos deliver growth quickly and enhance their brand? What tangible digital service ideas might telcos introduce in their 2021 Business Plans?